Reference

Terms Conditions That Cover Your Account

These terms set out how your 3999be account works — what we expect from you, what you can expect from us, and where access depends on your local law and eligible region.

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What These Terms Actually Cover

3999be Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply to every part of your 3999be account — creating it, funding it and using it. When you add a payment method such as bKash, Nagad or Rocket to your account wallet, you confirm that the wallet is registered in your own

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name. We do not accept third-party wallet transfers; any deposit that cannot be matched to your verified account name will be held pending review. Withdrawals follow the same path as your deposit — if you deposited via Nagad, your withdrawal routes back to that same Nagad
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number. Account access and the availability of specific features depend on your local law and the region from which you connect. We may restrict, suspend or close an account if the terms are breached, including misuse of wallet credentials or attempting to access the platform from
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an ineligible region. These terms can be updated; we will post the revised version on this page and note the change date. Continued use of your account after a change goes live means you accept the updated terms. If any section is unclear, contact our support
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team before proceeding — not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently so every account on the platform operates under the same conditions. Below is how we handle the areas that matter most — wallet security, account data, access changes and how you request a correction.

Wallet Verification

Your bKash, Nagad or Rocket number is verified at account level. Mismatched wallet names trigger a manual review before any withdrawal is processed.

Account Data Retention

We retain account records for as long as your account is active and for a period after closure, in line with applicable obligations for your region.

Access and Region Changes

If our region eligibility list changes, we notify affected accounts by the email address on file. Terms updates take effect on the date posted on this page.

Requesting a Correction

If your account details or a terms decision need correction, submit a written request via email or live chat with your account ID and the specific change you need.

TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or if you believe a decision affecting your account was made in error, contact us directly. We handle terms-related queries through live chat, email and our account help desk — give us your registered wallet number (bKash, Nagad or Rocket) so we can locate your account quickly.

Common Questions About These Terms

These are the questions we hear most often about how the Terms & Conditions apply to real account situations — wallet payments, eligibility, changes and account closures.

Yes. The same terms apply regardless of whether you use bKash, Nagad or Rocket. Each wallet must be registered in your own name and matched to your verified account.

Access depends on your local law and eligible region. If you connect from an ineligible region, account features may be restricted or your session may be blocked entirely.

No. We post any update on this page with the effective date. Continuing to use your account after that date means you accept the revised terms as published.

Contact us via live chat or email with your account ID and the specific decision you are disputing. The account help desk will open a case and respond with a reference number.

Withdrawals are held when the wallet name does not match the verified account name. This applies to bKash, Nagad and Rocket equally. Correct the name mismatch through account support to release the hold.

We retain account records for a period after closure in line with the applicable obligations for your region. Contact us if you want to know what data we hold on your account.

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